How do I set a Vacation Auto Reply?
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Common E-mail Issues & Problems
Setting Up SPAM Filter User Preferences
To SPAM filter settings use the following steps. Screenshots are at the bottom. Information You Will Need Login with your username and password. Submit a Support Ticket if you need any help
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Common E-mail Issues & Problems
Problems with e-mail? Please read this troubleshooting guide
Most email problems are related to improper configuration of email accounts in Email clients If you have any problem with sending/receiving emails please check the following things before sending a
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Common E-mail Issues & Problems
{DISARMED} in email subject line
We have been getting e-mails with the following in the subject: {DISARMED}.What does it mean and is it part of the e-mail checking you do at CIIC? This is a feature
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Web Hosting Information
Web Site Refund and Cancellation Policies
What is your refund policy?If within 30 days after purchasing a web hosting service from us, you are not happy with our service, just let us know in writing within
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FTP Support
Web Site FTP Tutorial
The process by which files are transferred to the web server is called “FTP” (File Transfer Protocol). You have unlimited access via FTP 24-hours a day. As such, you can
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Web Hosting Information
Web Hosting FAQ (Frequently Asked Questions)
Select a question below to see the answer
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Common E-mail Issues & Problems, Web Hosting Information
SPAM Policy
If you have any questions about our policies, please contact us. CIIC has a strict NO SPAM or Bulk Email Marketing policy – Please see below for details. E-Mail and
Common E-mail Issues & Problems
Someone is sending spam or viruses that appears to come “from” an address at my domain.
This type of abuse happens frequently to many domain name owners, since spammers rarely use their own domain names in SPAM and viruses select addresses randomly from other people’s address
Someone is sending spam or viruses that appears to come “from” an address at my domain. Read More »
Common E-mail Issues & Problems
How do I enable SMTP Authentication?
It is necessary to enable SMTP Authentication (or SMTP Auth) in your email client (the software on your computer that you use to send and receive email) in order to
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Common E-mail Issues & Problems
Goldmine 6 Settings
Important: Our systems require SMTP authentication to send e-mail. This is necessary to keep spammers at bay. The earliest version of Goldmine that is SMTP authentication capable is version 5.7.
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