Select a question below to see the answer.
What is Virtual Web Hosting?
Virtual web hosting means that your web site is placed on a web server that is shared with other customers’ web sites. Each web site has its own unique and secure web space as well as its own unique domain name (e.g.. WWW.YOURNAME.COM) and email accounts.This is the most common form of web hosting on the internet. We also offer dedicated and virtual servers. Call 818-591-7825 for pricing.
Do you offer web page design services?
Unlike most other hosting companies, we do offer in-house professional web site design. We hire only the most talented graphic artists who have years of real world web design experience, and our design work is backed by a written money-back guarantee. CIIC offers a full line of services for your business including hosting, design, and promotion.
How do I upgrade or downgrade from one plan to another?
You can change plan types at anytime by contacting our Customer Service Department.
Is 20 GB of data transfer going to be enough for my site?
Our experience has shown that 20 GB a month will be more than enough bandwidth for the average web site. Depending on the quantity and sizes of your files, this will support many hundreds of thousands of hits per week. Note that less than 1% of our customers have exceeded the 20 GB of monthly data transfer.
What if my site exceeds the allowed monthly transfer amount?
Data transfer in excess of plan threshold will be billed at $10.00 per GB of excess per mo. If your site exceeds the monthly allowed transfer amount, we will contact you and ask whether you wish to be billed for the excess usage or if you prefer to upgrade to a higher plan.
How do I transfer files to my web site?
Files must be transferred to the web server via FTP (File Transport Protocol). To accomplish this, you will need to use one of the many FTP programs available today (like CuteFTP or Filezilla). The FTP program is used along with your dial-up Internet connection to upload web pages and images from your hard drive to your web space on our servers. FTP is very simple to learn and use and we have provided an FTP tutorial for first time users.
Do you accept international orders?
Yes. We are pleased to have customers around the world. If needed, we can host non-US domain name extensions.
What contract and payment terms are available?
We bill in monthly or annual increments. We accept MasterCard, Visa, American Express and Discover cards as well as personal and business checks. Your hosting contract automatically renews unless you cancel in writing a minimum of 30 days in advance of your next hosting period.
What is your refund policy?
If within 30 days after purchasing a web site from us, you are not happy with our web site prices or services, just let us know within that 30 days. Written requests must be sent by an officer of the Company or the owner of the domain. The request must be emailed directly to CIIC. We will then promptly refund your money, less any setup fees or domain name registration fees.
Note: this refund guarantee does not apply to any web site disconnected for violating our acceptable use policy.