If you have any questions about our policies, please contact us at support@ciicweb.com
CIIC has a strict NO SPAM or Bulk Email Marketing policy – Please see below for details.
E-Mail and Other Message Abuse; Spamming
You may not publish, send, distribute, or facilitate the sending of unsolicited mass e-mail or other messages, promotions, advertising, or solicitations (like “spam”), including commercial advertising and informational announcements. You may not alter or obscure mail headers or assume a sender’s identity without the sender’s explicit permission. You will not collect replies to messages sent from another internet service provider if those messages violate this AUP or the acceptable use policy of that provider. You must use reasonable efforts to secure any device or network within your control against being used in breach of the applicable laws against spam and unsolicited email, including where appropriate by the installation of antivirus software, firewall software and operating system and application software patches and updates. You will not take any action which directly or indirectly results in any of our IP addresses being listed on any abuse database (e.g., Spamhaus).
You must comply with the laws and regulations applicable to bulk or commercial email in your jurisdiction. In addition, your bulk or commercial email must meet the following requirements:
- You must have a privacy policy or similar disclosure posted for each domain associated with the mailing;
- You must have the means to track anonymous complaints;
- You must not obscure the source of your e-mail in any manner;
- You must post an email address for complaints (such as abuse@yourdomain.com) in a conspicuous place on any website associated with the email, and you must promptly respond to messages sent to that address;
- Your intended recipients have given their consent to receive e-mail via some affirmative means, such as an opt-in procedure, and you can produce the evidence of such consent within 72 hours of receipt of a request by the recipient or CIIC;
- You must use reasonable means to ensure that the person giving consent is the owner of the e-mail address for which the consent is given;
- You must include the recipient’s e-mail address in the body of the message or in the “TO” line of the e-mail; and
- You must honor revocations of consent.
These e-mail policies apply to messages sent using the services, or to messages sent from any system by you or any person on your behalf that directly or indirectly refer the recipient to a site hosted via the services. In addition, you may not use a third-party e-mail service that does not practice similar procedures for all of its customers. These requirements apply to distribution lists created by third parties to the same extent as if you created the list.
Complaint Procedures
CIIC investigates all complaints about the sites we host. In order for an unsolicited e-mail or newsgroup abuse complaint to be considered, however, it must have the full header information for verification purposes.
We are currently operating under a “three strikes” procedure in which we warn, suspend, then delete accounts which violate our policy. CIIC reserves the right at all times to determine what is considered to be unacceptable bulk-email or spam.
It is very important to remember that often times spammers forge header information and innocent web sites are caught in the angry crossfire that follows. Please remember that just because a domain name we host may show up in unsolicited e-mail, it does not necessarily mean they are the person responsible for the spam.
Allegations of trademark/copyright infringement and intellectual property disputes are handled under another policy. Domains found to have engaged in “mailbombing” or other serious or damaging breaches of policy can be suspended or deleted with no warning.
Policy Violations and Refunds
Any customer who has been suspended for a violation of our policy will no longer be eligible for the 30 day money back guarantee.