What is your refund policy?
If within 30 days after purchasing a web site from us, you are not happy with our web site prices or services, just let us know within that 30 days. Written requests must be signed by an officer of the Company or the owner of the domain name and be on Company letterhead. The request must be emailed, faxed or phoned directly to CIIC. We will then promptly refund your money, less any setup fees or domain name registration fees.
Note: this refund guarantee does not apply to any web site disconnected for violating our acceptable use policy.

What is your cancellation policy?
To cancel your web site, we must receive a formal request emailed, faxed or phoned  at least 30 days prior to the start of your next hosting period. The request must include the web site name, billing and contact information, daytime phone, and fax number. In addition, the cancellation request must be signed by an officer of the company or by the owner of the domain name.