Most email problems are related to improper configuration of email accounts in Email clients If you have any problem with sending/receiving emails please check the following things before sending helpdesk ticket. Check if your are using correct user name and password. Check if you have correct email configuration using instructions below. Below are the common…
We have been getting e-mails with the following in the subject: {DISARMED}. What does it mean and is it part of the e-mail checking you do at CIIC? Yes, this is a feature of the Anti-Virus software we use. Whenever you see {disarmed} it means that a web bug or tracking code was found in an HTML…
You will need an e-mail client that supports POP3 e-mail. The most widely used programs are Microsoft Outlook or Windows Mail, and Thunderbird. You can use any, depending on what browser you are using, or you can choose from many other programs also available. However since so many are available we only provide direct tech support…
Unsolicited e-mail, commonly know as “spam” is one of the more heated issues on the Internet. It is considered a breach of “Netiquette” and often generates many more complaints than sales. This is due to the tremendous number of unsolicited e-mails received everyday by some individuals and because of the damage and expense spamming causes.
Spammers who can send up to several million e-mails per day can cause hundreds, if not thousands, of dollars in bandwidth charges a day to Internet Service Providers (ISP’s) like CIIC. This activity can cause incredible damage to an ISP’s network resources not to mention the cost involved in trying to stop this activity. Most experts agree that almost 20% of all e-mail is spam. Spam ties up network resources, slows down mail and web servers, and is a leading source of fraud on the Internet.
Many other problems are generated when the spammers try to avoid the hassles of bounced e-mail and complaints by spoofing and forging header information. The bounced e-mail is often sent to an unsuspecting, innocent user, who often has to bear the brunt of angry victims. In a further attempt to hide their identity, some “spammers” hijack third party servers, sometimes causing server crashes and system damage, as well as the additional data transfer cost.
This sort of unsolicited advertising is also against the policies of upstream providers. By allowing our customers to violate our policy, we would be violating our contract with our providers and risking disruption of service.
CIIC reserves the right at all times to determine what is considered to be unacceptable bulk-email or spam.
This barely begins to scratch the surface of the “spam” issue. Further information can be found at the sites listed below:
This type of abuse happens frequently to many domain name owners, since spammers rarely use their own domain names in SPAM and viruses select addresses randomly from other people’s address books. Sometimes spammers just make up return addresses to put in their spam and it is a coincidence that this time they chose one that…
Yes, your users can change their email password. They should login to their account control panel at http://www.yourdomain.com/personal After they login they can change their password in the first screen they see. We recommend that after an account has been created each user change their own password so only they know it. This is best…
If Outlook is properly set up to check your email using POP protocol, you should typically not run into the over-quota problem unless mail is not being deleted from the server. Typically, your mail is stored on your local computer and not on the server, which would mean that you can only access it from the…
It is necessary to enable SMTP Authentication (or SMTP Auth) in your email client (the software on your computer that you use to send and receive email) in order to send email through your server. Below are instructions on how to set up SMTP Authentication in several of the most popular email clients. If you…
Important: Our systems require SMTP authentication to send e-mail. This is necessary to keep spammers at bay. The earliest version of Goldmine that is SMTP authentication capable is version 5.7. Earlier versions cannot be used to send e-mail through our systems. Incoming Mail Server = yourdomainame.comOutgoing Mail Server = yourdomainame.com SMTP Authentication (e-mail username) is…
All mail arriving at our servers from outside will be passed through a set of filters which attempt to classify it as spam or non-spam. You can customize your SPAM setting by following the instructions here. Once the classification has been made, special headers are inserted into the mail message, and the mail is delivered…
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